1. The process of regulating both feelings and expressions to meetorganizational goals is known as _

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1. The process of regulating both feelings and expressions to meetorganizational goals is known as _______________ labor.0.625 pointsQuestion 2A series of exchanges between people that that appears different onthe surface from its underlying motive is:A gameMild criticismA confrontationtechniqueA follow up request0.625 pointsQuestion 3Match to term to its definition-Nurturing person-Depressed person-CounterproductivepersonA. Promotes the growth of othersB. Istouchy, defensive, and uncooperativeC. Expresses anger by not performing-Passive-AggressivePersonexpected tasksD. Has more electrical activity in thebrain’s right frontal region0.625 pointsQuestion 4Put the following steps in order:-Understanding-Action-Decoding-Ideation-Encoding-Transmission-Receiving0.625 pointsQuestion 5The right way to disagree with your boss is to use carefully wordedinoffensive statements in privateTrueFalse0.625 pointsQuestion 6A communication pathway that may arise out of necessity isa(n): _______________________0.625 pointsQuestion 7Criticism and confrontation are both part of the process of trying toget other people to change their behaviorTrueFalse0.625 pointsQuestion 8Unscheduled informal contact between managers and employees isa(n):RumorGossipGrapevineChanceencounter

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