Increasing Member Satisfaction

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Member services are an essential component of all managed care plans. Member services include providing information to members and resolving any problems or questions they may have. Both a reactive and proactive approach should be taken with this function.

Think about your own experience with your health plan. Have you ever used their call center or customer contact center? Based on your own experience and this week’s reading assignment, write a 1-page report summarizing specific actions a health plan might take to enhance member satisfaction.

Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the “.docx” extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Jstudent_exampleproblem_101504

Need Help? Click here for complete drop box instructions.

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