Quality Management Programs Discussion

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  1. Discuss how metrics are utilized in organizations.
  2. Discuss which metric you would use for each of the three levels of performance (i.e., system, process, job/performer).
  3. Discuss which methods you have seen in the KSA workplace and which metric you might add to improve performance.

Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and cite any other sources if appropriate.

Your initial post should address all components of the question with a 500 word limit.

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