please select 2 articles from each set and write 1page according to the following requirements.

SET 1

Cambra-Fierro, J. J., Centeno, E., Olavarria, A., & Vazquez-Carrasco, R. (2017). Success factors in a CRM strategy: technology is not all. Journal of Strategic Marketing, 25(4), 316-333.

Jiang, J., Klein, G., & Fernandez, W. (2018). From project management to program management: an invitation to investigate programs where IT plays a significant role. Journal of the Association for Information Systems, 19(1), 40-57.

Nguyen, N. P., Kieu, T. A., & Vo, X. V. (2019). How Does Cross-Functional Cooperation Influence Organizational Performance? The Mediating Role of Management Accounting Systems. The Mediating Role of Management Accounting Systems (April 25, 2019).

Visinescu, L. L., Jones, M. C., & Sidorova, A. (2017). Improving decision quality: the role of business intelligence. Journal of Computer Information Systems, 57(1), 58-66.

Willems, L. G., & Alizadeh, T. (2020). Social Media for Public Involvement and Sustainability in International Planning and Development. In Sustainable Infrastructure: Breakthroughs in Research and Practice (pp. 523-540). IGI Global.

Zouaoui, F., Triki, A., & Ferchichi, A. (2016). CRM Implementation Process: Application of the Strategic Alignment Model. International Journal of Application or Innovation in Engineering & Management, 5(3), 142-152.

SET 2

Alsharo, M., Gregg, D., & Ramirez, R. (2017). Virtual team effectiveness: The role of knowledge sharing and trust. Information & Management, 54(4), 479-490.

Jimenez, A., Boehe, D. M., Taras, V., & Caprar, D. V. (2017). Working across boundaries: Current and future perspectives on global virtual teams. Journal of International Management, 23(4), 341-349.

Sedighi, M., & Jalalimanesh, A. (2017). Mapping research trends in the field of knowledge management. Malaysian Journal of Library & Information Science, 19(1).

Shahzad, B., Abdullatif, A. M., Ikram, N., & Mashkoor, A. (2017). Build Software or Buy: A Study on Developing Large Scale Software. IEEE Access, 5, 24262-24274.

Tzortzaki, A. M., & Mihiotis, A. (2014). A review of knowledge management theory and future directions. Knowledge and Process Management, 21(1), 29-41.

Wohlin, C., Wnuk, K., Smite, D., Franke, U., Badampudi, D., & Cicchetti, A. (2016, June). Supporting strategic decision-making for selection of software assets. In International Conference of Software Business (pp. 1-15). Springer, Cham.

REQUIREMENTS FOR THE WRITTEN PART

• Clearly state what the article is about and its purpose
• State how the article and/or author(s) support your argument(s)
• State the most important aspects of the article
• Include the industry example demonstrating the application of your researched article
• Provide your findings and conclusions

• Approximately 250 to 350 words in length
• “IMPORTANT” – Include the citation for the article