Identify congruency between verbal and non-verbal communication.

Module 02 Assignment- ATI Video Case Study on Therapeutic Communication

Purpose

1. Identify therapeutic and non-therapeutic communication techniques.

2. Identify congruency between verbal and non-verbal communication.

3. Document the conversation and label the parts of the conversation.

Course Competency

· Apply strategies for safe, effective multidimensional nursing practice when providing basic care and comfort for clients.

Instructions

For this assignment, fill out the template provided directly after these instructions.

1. Listen to the ATI video case study called Therapeutic Communication.

2. Record the conversation, indicating the comments made by the nurse and client in the correct columns.

3. Observe and document the verbal and non-verbal communication.

4. Label the verbal and non-verbal communication as therapeutic or non-therapeutic.

5. Provide the rationale for each of the labels (therapeutic or non-therapeutic).

6. Indicate a statement or response that may have been more therapeutic for those believed to be barriers to communication.

7. At the conclusion of the conversation, write a paragraph indicating how you would feel if you were the client in this situation.

Nurse
Verbal
Therapeutic
Non-therapeutic
Alternate Response
Non verbal
Therapeutic
Non-therapeutic
Alternate Response

Module 02 Assignment- ATI Video Case Study on Therapeutic Communication Rubric

Total Assessment Points – 45

Levels of Achievement
Criteria Emerging Competence Proficiency Mastery
Verbal and Non-Verbal Communication

(10 Pts)

Verbal and non-verbal communication is correctly identified and rationale for identification is vague. Verbal and non-verbal communication is correctly identified and rationale for identification is reasonable. Verbal and non-verbal communication is correctly identified and rationale for identification is complete. Verbal and non-verbal communication is correctly identified and rationale for identification is thorough.
Points – 0-7 Points – 8 Points – 9 Points – 10
Therapeutic or Non-Therapeutic Communication

(10 Pts)

Therapeutic or non-therapeutic communication is correctly identified and rationale for identification is vague. Therapeutic or non-therapeutic communication is correctly identified and rationale for identification is reasonable. Therapeutic or non-therapeutic communication is correctly identified and rationale for identification is complete. Therapeutic or non-therapeutic communication is correctly identified and rationale for identification is thorough.
Points – 0-7 Points – 8 Points – 9 Points – 10
Alternate Response

(10 Pts)

The alternate response provided is vague and/or incomplete. The alternate response provided is reasonable and/or mostly related to the conversation in the case study. The alternate response provided is complete and related to the conversation in the case study. The alternate response provided is in-depth and explicitly related to the conversation in the case study.
Points – 0-7 Points – 8 Points – 9 Points – 10
Additional Paragraph

(10 Pts)

The additional paragraph provided vague and/or seldom relates back to the conversation in the case study. The additional paragraph provided is reasonable and occasionally relates back to the conversation in the case study. The additional paragraph provided is sufficient and relates back to the conversation in the case study. The additional paragraph provided is comprehensive and skillfully relates back to the conversation in the case study.
Points: 0-7 Points: 8 Points: 9 Points: 10
Spelling and Grammar

(5 Pts)

Numerous spelling and grammar errors, which detract from the audience’s ability to comprehend material. Some spelling and grammar errors, which detract from the audience’s ability to comprehend material. Few spelling and grammar errors. Minimal to no spelling and grammar errors.

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