· Chapter 8, Page 218
#1 Identify a healthcare operating issue that could benefit from each of the analytical techniques: a. Descriptive
· Chapter 10, page 276 and 277
1. What are the drivers of the healthcare industry’s focus on patient satisfaction and on employing resources in an effective manner?
2. What are the differences between Lean and Six Sigma? The similarities? Would you like to see both applied in your organization? Why or why not?
#2 (no need to answer the last sub-question regarding having both applied to your organization)
· Chapter 11, Page 319
#2 Which process improvement tool can have the most powerful impact, and why?