https://www.mediafire.com/file/6cca00h93b2dusp/Managing+Operational+Bottlenecks.docx/file Minimizing Bottlenecks Preparation Review Managing Operational Bottlenecks. Your Assignment In BizCafe, you

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https://www.mediafire.com/file/6cca00h93b2dusp/Managing+Operational+Bottlenecks.docx/file

Minimizing Bottlenecks

Preparation

Review Managing Operational Bottlenecks.

Your Assignment

In BizCafe, you face a challenge that is common to most service businesses: you have to deal with highly variable demand, with two or three very busy times each day. If a waiting line develops, you likely have a constraint somewhere in your production process. Assume your cafe’s workstations include

  • Barista station (where coffee and specialty hot drinks are made)
  • Drive-thru station
  • Cashier station

Because your cafe aims to satisfy the most customers possible (and increase resulting profits), a constraint at one of these workstations must be addressed quickly.

Please respond to the following:

  1. Provide an example of how you can add capacity at one of the three workstations.
  2. Provide an example of how you can increase efficiency at one of the three workstations.
  3. Provide an example of how you can filter production at one of the three workstations.
  4. What else can be done to reduce customer wait times?

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