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Assignment: Assume you are recently hired as the department manager for the
surgical unit at a 300-bed acute care hospital. There has been an
ongoing problem with hospital-acquired infections in the surgical unit.
The hospital does not get paid for treating these infections and it is
extremely costly. As a result, the prior manager was terminated.
Describe your approach from both an operations and quality perspective
in addressing the problem. What would you do first? What tactics would
you use? Who would you get involved? Develop critical thinking around
the urgent problem.
Expectations: 1 page, 3 cited sources. Be sure to cite reliable sources to support your response.
AHRQ. (2002). Improving health care quality. Retrieved from https://archive.ahrq.gov/research/findings/factsheets/errors-safety/improving-quality/improving-health-care-quality.pdf
Fields, R. (2011). 5 common hospital problems – and suggestions for how to fix them. Retrieved from http://www.beckershospitalreview.com/hospital-management-administration/5-common-hospital-problems-and-suggestions-for-how-to-fix-them.html
IOM. (2001). Crossing the quality chasm: A new health system for the 21st century. Retrieved from http://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf
Jones, E., Hartley, C., & Roberts, W. (n.d.). The definition of health care operations. Retrieved from http://www.hipaa.com/the-definition-of-health-care-operations/
Joshi, M., Ransom, E. R., Nash, D. B., & Ransom, S. B. (2014). The healthcare quality book: Vision, strategy, and tools. Chicago, Illinois: Health Administration Press.
McLaughlin, D. B., & Hays, J. M. (2008). Chapter 1: The challenge and the opportunity. Healthcare operations management. Chicago: Health Administration Press.