Health Programs Management Relective Discussion

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For this discussion question, discuss 2 concepts you have learned
over the last 4 modules. What are the concepts? What was something
interesting that you learned from these concepts? What is the importance
of these concepts to a healthcare organizations? How will you use this
new information in your current or future positions as a healthcare

Expectations: To earn maximum credit, the comment should be more than your opinion,
and more than a quick “off the top of your head” response. Be sure to
support your statements, cite sources properly, cite within the text of
your comments, and list your reference(s). The response must be a
minimum of 250 words.

Required Reading

AHRQ. (2002). Improving health care quality. Retrieved from

Fields, R. (2011). 5 common hospital problems – and suggestions for how to fix them. Retrieved from

IOM. (2001). Crossing the quality chasm: A new health system for the 21st century. Retrieved from

Jones, E., Hartley, C., & Roberts, W. (n.d.). The definition of health care operations. Retrieved from

Joshi, M., Ransom, E. R., Nash, D. B., & Ransom, S. B. (2014). The healthcare quality book: Vision, strategy, and tools. Chicago, Illinois: Health Administration Press.

McLaughlin, D. B., & Hays, J. M. (2008). Chapter 1: The challenge and the opportunity. Healthcare operations management. Chicago: Health Administration Press.


Evans, M. (2017). Dr. Mike Evans video: An illustrated look at quality improvement in health care. Retrieved from

Optional Reading

American Academy of Family Physicians. (2017). Basics of quality improvement. Retrieved from

James, B. C. (1989). Quality management for health care delivery. Retrieved from

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