health care marketing 11

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You will e-mail your recommendations for improvement to James Melbourne in an e-mail.

Analyze the information you have gathered in an organized manner and create a 350-500-word recommendation to James Melbourne. Your recommendation should include:

  • A service delivery gap analysis and how to create customer value at the urgent care facility.
  • The role the frontline personnel and their role in high quality service.
  • Specific suggestions on how to improve the total patient experience at the urgent care facility.

Confidential: Suggestions for Urgent Care Facility Improvements. You will type a recommendation

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