Your final research project is due this week for your company. Compile all (3 assignments attached below) of the previous assignments of your customer service project into a final report.
Your final paper must be 3 pages long and include a summary of each component that was previously completed. Also provide:
- An introduction paragraph describing what you will accomplish in your paper.
- A one-half page conclusion explaining what you have learned about the quality of the company’s customer service.
Be sure to follow APA formatting, use at least three references, and include both in-text citations and a references page.
PART TWO 150+words
magine that you are the owner of a local small business that has recently experienced a high level of customer dissatisfaction with your company’s service. This has been due in large part to the actions of a few employees that are no longer working for you. However, you are concerned that too much damage may have been done, and you fear that you may lose some of your best customers. What specific strategies and techniques would you use in order to repair the damage that has been done, retain your customers, and demonstrate that you are working hard to improve the service that is provided to customers?