Complete the following survey titled: "COM100: Experiencing Effective Group
Communication " with two different people. This survey asks questions about
communication norms for groups they have participated in or observed and about the
climate of these groups. Try to choose people who have had different group
experiences, including workplace groups, social groups, clubs, etc. Ask each person the
following survey questions and take notes on their answers. (Refer to Table 9.2 on page
248 before you start the survey.)
Note: These experiences must be group communication situations where the people are
spending time together in order to accomplish a group goal. This usually occurs in a
meeting. Training and teaching situations are not usually considered group
The survey answers do not need to be individually submitted, but the information from
the surveys should be summarized and directly included in your answers to the
questions in Part II; information from the lesson and the textbook should also be
COM100: Experiencing Effective Group Communication Survey
1. Share the definition of small group communication (p. 233) with the person
you are surveying.
2. Ask your interviewee: What is one group you have participated in that used
effective group communication? (Pay special attention to how your
interviewee defines effective communication.)
3. Share the definition of norms (p. 243) with the person you are surveying.
4. Ask your interviewee: What are the norms of the group?
5. Ask your interviewee: How does (or did) the group enforce the
communication norms? What happens when a group member ignores or
violates a group communication norm? Please give a specific example.
6. Ask your interviewee: How would you rate your own skills for
understanding and following group communication norms? Use the
following scale: good, fair, or poor. Please give a specific example to
explain your rating.
7. Share the definition of communication interaction patterns and the types of
small group communication networks on pages 248-249 with your
8. Ask your interviewee: What can you tell me about evidence of any of the
group communication behaviors that contribute to their group
communication pattern? (Show them the networks on p. 249 Figure 9.1.)
Was the pattern intentional? Tell me about one to two of these behaviors. 9. Share the phases of group and team development with the person you are
10. Ask your interviewee: What phase do you think your group is in? Why?
11. Ask your interviewee: What can you tell me about evidence of any of the
group communication behaviors that demonstrate conflict and conflict
resolution in group communication that is necessary for the problem
solving and group relationships that enable the group to accomplish the
group’s goal? Tell me about one to two of these behaviors.
Note: The survey answers do not need to be submitted, but the information from the
surveys and important concepts from the lesson should be included in your answers.
Also, ask yourself the same survey questions. What kind of group communication can
you reflect on from your own experiences?
Read the following questions. Write the answers to the questions, review your work, and
submit your answers. Integrate the key concepts and key terms from this lesson into
The answer to each question should be approximately 6 to 10 sentences in length. You
should write your responses in complete sentences free of spelling and grammatical
errors. Please type your answers in a Word document and then paste your answers
below each question in the space provided.
Before completing this assignment, review the Grading Rubric.
1. List the people you surveyed and the groups they discussed in the lesson.
What similarities and differences between the groups did know notice from
the surveys? Use concepts from the lesson, and specifically discuss the
type of group(s), norms, and phases of group/team development. Give
specific examples from the surveys.
2. Describe when and how a group should institute norms in your own words.
Share an example of when a norm was followed successfully and an
example of when a norm was violated or broken.
3. How did power and status affect the enforcement of group norms with the
people you surveyed? Refer back to your lesson and textbook regarding
these concepts, and give specific examples incorporating these terms.
4. List the five phases of group development. What phase is each of your
groups in? Use specific examples and concepts from the lesson to justify
5. Given what you have learned in previous lessons about interpersonal
relationships, why does more conflict arise during the secondary tension
phase of group development? Did the groups you surveyed report
personality conflicts that prevented the group from going forward with their goals, or were they able to reach the emergence and reinforcement phase