Cover letter

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This is the job information:

The Holiday Inn San Jose – Silicon Valley is a full-service hotel featuring 354 guest-rooms. With convenient access to I-880, I-280 and Highway 101, we are located within 1.5 miles of the San Jose International Airport, a variety of restaurants and shopping, as well as a short distance from downtown. Our modern, sophisticated hotel offers a plethora of amenities such as a full service restaurant, bar, room service and an outdoor, heated pool. Our flexible meeting space can comfortably accommodate up to 1,200 people and provides a variety of catering options. Guests will appreciate our close proximity to San Francisco, Santa Cruz, Levi Stadium, SAP Center, Avaya Stadium and much more!

We are currently seeking a PT Front Desk Agent. The ideal candidate would understand how to create an incredible first impression as the face of the hotel. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the business travel-weary guest’s request with prompt courtesy. As a Front Desk Agent at Holiday Inn San Jose – Silicon Valley, you’ll have many opportunities to brighten someone’s day and leave a lasting impression.

As a Front Desk Agent, you will:

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone every day.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash

Qualification Standards:

*Must be available to work weekends, holidays, and nights. Typical Front Desk night shift is 3pm to 11pm.
*Previous computer experience required, experience with Opera preferred
*Experience in a hotel or related field required, previous Front Desk experience preferred
*Must have strong verbal and written communication skills and an outgoing personality
*Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
*Must be able to multi-task

Essential Duties & Functions:
*Approach all encounters with guests and employees in a friendly, service-oriented manner
*Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
*Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel
*Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
*Follow all cash-handling and credit policies
*Handle check-ins and check-outs in a friendly, efficient and courteous manner

Instructions:

Please write a cover letter for the job above. My resume is attached below.

Remember to include in 2017, I participated in the Art Basel at Miami Beach. I had a chance to demonstrate my professional handling of guests, strict adherence to time schedules and timelines, my vibrancy and unparalleled hospitality and ability to work under pressure and inconvenient and unprecedented situations.

Even though I don’t have a lot of experience in a hotel or related field, nor previous Front Desk experience, but I am willing to learn and better myself.

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