City agency commissioner has received complaint

2nd assignment (2-3 pages)
The city agency commissioner has received complaints that people calling her agency often are greeted rudely, put on never-ending hold, or that the calls are just dropped. How can the commissioner find out if this is true?
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3rd assignment (2-3 pages)

Who holds power at meetings? Consider how power is demonstrated at meetings. Attend three meetings and consider such things as where people sit, who speaks, and who interrupts. How can you observe without being noticed?

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