CHAPTER 6 QUESTIONS
PLEASE USE USA ENGLISH AND SENTENCES NEED TO. MAKE SINCE AND BE GRAMMATICALLY CORRECT! AND BOOK NEEDED, CITE SOURCES!!
Book: BCOM10: Business Communication, Lehman+Dufrene.
Refer to your textbook for answers, unless the question specifically asks for your own experience or interpretation. Using professional sentence structure and grammar, answer the following questions in a short paragraph (more than three sentences). Be sure to answer all parts of each question. (Each question is worth 5 points – 3 points for correctness of the answer and 2 points for professional and grammatically correct writing.)
1. How can you determine if your messages is good news or neutral news?
2. List the steps in the deductive outline recommended for good and neutral news messages.
3. What will contribute to a warm, genuine tone in a thank you or appreciation message?
4. How might thank you and appreciation messages help businesses build lasting relationships with customers or clients?
5. What are the guidelines for writing instructions that can be understood and followed consistently?
Revise the openings to 6 and 7 so they are deductive.
6. In last week’s budget meeting, the controller underscored that budgets are lean this quarter. However, she has approved your request for computer upgrades for your staff.
7. It is rare that we receive a claim regarding a defect in our high-quality facsimile machines, especially in one that has only been in use for seven months. However, because of our belief in our product, we will ship you a replacement machine upon receipt of your current model.
8. One of your employees, Ren, led a department training effort with a ropes course at Camp Horizon that was a training success for your department. Write a note of appreciation to him for the work he did, expressing what you see as the benefit to the staff participating in the course. Ropes courses typically help individuals learn to deal with limitations, work together collaboratively, and show how obstacles can be overcome. Include a heading, salutation, body, and closing.
9. What is the difference between a) routine claims and persuasive claims and B) routine requests and persuasive requests?
10. Revise the following procedural memo so it is receiver-centered and listed following the guidelines from #5.
TO: All Employees
FROM: Joe Brown, HRM Director
DATE: June 7, 2018
RE: Earthquake Preparedness
Because earthquake tremors have been jarring Evansville and we are located in a high-rise building, we need to be sure that we are prepared for an earthquake. Therefore, the following actions should be taken in the event of an earthquake:
- Elevators should not be used.
- Fire alarms or sprinkler systems may activate and startle people.
- Earthquakes do not kill; buildings do.
- If outside, open areas are safer than areas near wires, signs, buildings, or trees.
- People in offices should drop to the floor, take cover under desks, and ride out the tremor.
- If no desks or tables are near, people should seek cover against an interior wall.